I’ve just bought a new Canon EF-S 55-250mm f/4-5.6 IS II Lens from Amazon.
As I always tend to do, I paid a small premium to buy direct from Amazon rather than through an Amazon store and also paid extra for the express delivery.
On checking the next morning I found the exact same lens (from the same link I found it on the day before) being sold by Amazon for £12.99 cheaper
Did I get upset and start ranting about how bad Amazon are?
No, I waited for the time slot they said it would be delivered in, which it was.
Checked the lens was well packed and was as I expected, which it was.
Sent a polite email to Amazon support explaining the situation, saying that within a few hours of me paying close to £190 for my lens, it had been reduced by Amazon and was now only £177.
Within a few hours I received a reply back from Amazon Customer support saying it wasn’t their policy to extend post-order price guarantees but under these circumstances they will make a one-time exception and refund me £12.99
This is exactly why I do 99% of my shopping at Amazon, the lens arrived next day in my delegated time spot, the driver was friendly, the packaging was great and the customer service was spot on.
This is also why I will carry on shopping at Amazon and happily pay a slight premium to always buy direct from Amazon